(1) Rescheduling Policy:
(a) From time to time a Tutor may need to cancel, rearrange a session, or arrange for the session to be taken by another Tutor and neither we, nor the Tutor are responsible for any consequences because of this.
(b) One-to-one Sessions
Clients can rearrange sessions by emailing or Whatsapping their Tutor via the WhatsApp Tuition Group. As an Employment Business, you can also contact us directly by emailing hello@edifyempowertutoring.co.uk and via WhatsApp using your Tuition Group.
(i) a Client must give the Tutor at least 24 hours’ notice so they are not charged for that session. Prepaid sessions will be rescheduled where possible, in line with the tutor’s availability. Rescheduling is permitted once per half term.
(ii) If a Client gives less than 24 hours’, then the Client must pay for the full rate for that session and, if prepaid, will not be rescheduled.
(iii) A Client will always be responsible for payment of any non-refundable expenses associated if they reschedule or cancel any session.
(c) Group Sessions – Group Session can’t usually be rescheduled, but if a Client misses a session they may be able to participate in a substituted session but we are unable to guarantee this. Please email hello@edifyempowertutoring.co.uk in advance.
(2) Being Late:
(a) Students are expected to attend a tutoring session (whether it is an individual session or as part of a Group session) no later than 10 minutes after the agreed start time. For example, if the session is scheduled for 3 pm the student is expected to attend no later than 3.10 pm. If the student does not attend within 10 minutes of the agreed start time, the tutor reserves the right to:
(i) terminate the session where the student is the only scheduled attendee or
(ii) continue a Group Session with the other students and in either case, in so far as the student is concerned, regard it as a completed session and the full fee is payable and a prepaid session cannot be rescheduled.
(b) If a Tutor is late to a session then they will make the time up or reschedule it, as will be agreed with the Client.
(3) School Holiday Lessons
(a) Unless otherwise agreed upon with your tutor, we will assume that lessons take place each week.
(b) If you are not planning to take lessons during your standard school holidays, please update your tutor by the 15th of the previous month to ensure you are not billed for those lessons. You can also update your calendar via the Portal.
(c) If you are billed for lessons during school holidays, the credit will be carried forward to your next invoice.